Claims Handling
Claims Support
Bad Claims

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Did you Know?
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Bad Claims

As one of the world's largest independent insurance brokers we work with our clients to ensure that every aspect of their plan is comprehensively supported. However, there are some common complaints about the claims handling process. The most common reason for policyholders to become dissatisfied with the claims process is because of delays in reimbursement.

Delays in reimbursement will usually occur because of one of two reasons. These are:

Incomplete paperwork:

When you submit a claims form it is important that all the paperwork is fully completed. If your form is incomplete or incorrect it will slow down the reimbursement process considerably. It is the policyholder's responsibility to make sure that all paperwork submitted to the insurance company is accurately completed.

Pre-existing conditions:

There are cases where the insurance company will dispute the claim as a pre-existing condition. Many insurance companies will only provide coverage for pre-existing conditions after a waiting period. It is important that when you make a claim there is documentation from a medical professional stating that the condition was not pre-existing.

Our dedicated claims support team will help you complete all the necessary paperwork and advise you on the most suitable way to file your claim. We can help to make sure that you are reimbursed in a timely and efficient manner. For more information about claims handling, or to receive a free quote, please contact us.